Privacy Policy

The following is the privacy policy for the site. In this policy, BILLBY.COM Pty Ltd describes what personal information BILLBY.COM collects on our site, how BILLBY.COM uses it, and your options regarding information BILLBY.COM may collect about you. If you have questions about this policy, please feel free to contact us at:

Use of Cookies and E-mail

BILLBY.COM collects cookies on our Web site to capture information about page visits. This information is anonymous and BILLBY.COM uses this information only internally - to deliver the most effective content to our visitors. Information from the cookies is used to gauge page popularity, analyse traffic patterns on our site and guide development of other improvements to our site. BILLBY.COM does not require that you accept cookies, however, some functionality on our Web site, our product or service check-out process, and products and services may be disabled if you decline to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your cookie settings through preferences options in our products and/or services, where applicable. BILLBY.COM never gives away information about our users. If you choose to e-mail us and provide personally identifiable information about yourself, BILLBY.COM will use this information only to respond to your inquiry. BILLBY.COM will not sell, rent or otherwise disclose that information to third parties unless such disclosure is necessary for the purposes set forth in this Policy, by law or a policy or notice contained or associated with a specific BILLBY.COM product or service. If you have any questions about our privacy practices, please contact head office on 1300 565 755.

Volunteered Information and Use of Information

When you download, license or subscribe to a product or service or open an account or complete an online registration on our site, BILLBY.COM collects personal information from you which may include:
This information is collected on Web pages using encryption technology to help prevent any third party from intercepting the information. Your credit card information is only used for completing the transaction and is retained only as necessary for administration purposes. BILLBY.COM uses the information provided by our customers to analyse product trends based on, for example, geographic and demographic factors. This analysis helps us improve the quality of our Web site and product and service mix.

Information Collected in Contests

If you enter one of our contests, the data we collect will be handled according to the rules of that particular contest and those rules may differ based on where you live. We provide a privacy policy specific to each contest that you should review prior to entering the contest.


Membership into our forums is voluntary. When you provide your username, password and e-mail address, you can receive online support from BILLBY.COM and from other BILLBY.COM users. Please refer to the policy before registering to join our forums.


Subscription to a BILLBY.COM newsletter is voluntary. By providing your e-mail address, you are agreeing that BILLBY.COM can send you important information about our products, including announcements of new releases. You may update your e-mail address or unsubscribe by contacting head office sending an email request.

Downloading Software

When you download a BILLBY.COM product, BILLBY.COM asks you to provide your e-mail address in order to guide you through the 30-day trial period of using the software. We do not verify the validity of the e-mail address.


BILLBY.COM informs its customers what information it collects, how it is used, whether it may be temporarily transferred to others to provide the products or services requested and how to contact BILLBY.COM with privacy inquiries. BILLBY.COM provides a link to BILLBY.COM's privacy notice on its sites, and in e-mails.


BILLBY.COM offers customers and individuals who provide us information choices about receiving further communications from us; for example, our e-mail newsletters are sent only to those who have expressly asked to receive them, and the newsletters have a link to use to opt out of receiving future messages. BILLBY.COM may ask individuals if they wish to participate in market research, and then contact them if they give us their permission. BILLBY.COM does not contact customers or individuals for marketing purposes for those persons who have contacted BILLBY.COM directly to opt out of our direct marketing programs.


BILLBY.COM uses technology in order to better serve its customers and others. BILLBY.COM informs customers or individuals when BILLBY.COM use technologies that are privacy related.

Data Integrity & Access

BILLBY.COM takes steps to make sure that the personal information BILLBY.COM uses is correct. BILLBY.COM provides customers and individuals with reasonable access to the personal information they may have provided us so that they can review and correct it, or ask us not to use it. For example, customers or individuals may obtain a copy of the data they have provided, or update their information by contacting head office.


BILLBY.COM protects personal information under its control by industry standard security practices and measures, in order to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction. BILLBY.COM limits access to personal information to those who have a business need. BILLBY.COM does not keep personal information any longer than necessary to meet the business purpose for which it was collected, though in some cases, legal or regulatory reasons require that personal information not be deleted. BILLBY.COM shall use its best efforts to quickly work to remedy any vulnerabilities found in our or software and to alert our customers about any potentially dangerous vulnerabilities.

Data Transfer

BILLBY.COM may transfer personal information to BILLBY.COM databases in countries other than where it was provided. BILLBY.COM privacy program requires the same high level of security and protection of personal information in all geographies with procedures and contracts in place to help ensure this is so. Data may be temporarily transferred to a vendor or business partner to provide services for BILLBY.COM, such as mailing information or processing credit card transactions. These vendors and business partners are required to protect and manage the personal information to the same high standards BILLBY.COM uses, and they cannot use the information for purposes other than to provide the services BILLBY.COM has requested. Also, BILLBY.COM may disclose or transfer your personal information, including, without limitation, personal information regarding customers under 13, if required to do so by law or in the good faith belief that such action is necessary to:

(a) satisfy an applicable law, regulation, legal process or enforceable governmental request;
(b) enforce applicable BILLBY.COM's Terms of Use, License or Service Agreements;
(c) detect, prevent, or otherwise address fraud, security or technical issues;
(d) to protect against imminent harm to rights, property or safety of BILLBY.COM, its users, or the public at large as required or permitted by law.


If major content changes are made to BILLBY.COM's Privacy Policy, BILLBY.COM will outline and post the changes along with the new version on this BILLBY.COM site.


BILLBY.COM may create links to the sites of other parties. Independently operated sites are not associated with BILLBY.COM or authorized by us and may also have links leading to this BILLBY.COM site. BILLBY.COM cannot control any of these links and are not responsible for any content appearing on the sites linked to or from BILLBY.COM's site, or for any personal information gathered at those independently operated sites.

Non-Australian Customers

If you are a customer or individual who is logging on from outside Australia, the personal information you submit to BILLBY.COM will be sent to and stored in servers in our Australian headquaters in Melbourne, Victoria. The personal information practices set out in this Privacy Policy apply to all BILLBY.COM products, services, and customers worldwide. You have a right of access and to correct such data and/or personal information. To exercise these rights, or for other data privacy questions, please contact head office.


BILLBY.COM regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Policy or BILLBY.COM's treatment of personal information by contacting us at head office. When BILLBY.COM receives a formal written complaint at this address, it is BILLBY.COM's policy to contact the complaining party regarding his or her concerns. BILLBY.COM will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved by BILLBY.COM and an individual.

No Error Free Performance

BILLBY.COM does not guarantee error-free performance under this Privacy Policy. BILLBY.COM will use reasonable efforts to comply with this Privacy Policy and will take prompt corrective action when BILLBY.COM learns of any failure to comply with our Privacy Policy. BILLBY.COM shall not be liable for any incidental, consequential or punitive damages relating to this Privacy Policy. This Privacy Policy shall be governed by the laws of the state of Victoria and the laws of Australia to the extent applicable.

United Kingdom
Tahn Software Ltd. 5 Percy Street
London W1T 1DG UK
Telephone 07919 337638


14 Hamilton Street
Mont Albert Victoria 3127 AU
Telephone 1300 565 755
International +613 9899 7304

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